FAQs

Breakfast
Breakfast is served in our dining room on the first floor of the hotel. We offer a traditional Scottish cooked breakfast and also a mixture of cereals, juices and cold cuts. Note that we offer vegetarian options for the traditional Scottish cooked breakfast. Monday to Friday – 0730 to 0900. Saturday and Sunday – 0800 to 0930

When booking directly with us via our website, email or telephone, the guest is entitled to receive a full cooked breakfast or our continental breakfast. When booking via a 3rd party online travel agent the guest is only entitled to our continental breakfast but has the option to upgrade to our full cooked breakfast for an additional £3 per person.

Food Allergies
We can cater for all food allergy types including Gluten free. Please specify your requirements at time of booking as well as on arrival to ensure everything is in place.

Car Parking
We have a secure private car park equipped with CCTV around the back of the hotel which costs guests £5.00 per day if there is space. We can also provide Glasgow City Council parking vouchers for the surrounding streets at a cost of £2.00 per voucher; each voucher allowing for either a morning, afternoon or evening of parking.

Please note our car park is only suitable for small or medium sized cars/vans or motor bike/scooters. No large vans or trucks. Our car park can take up to 4 vehicles only.

Check In
Check in is available between 2pm – 10pm, 7 days a week. Please inform the hotel at the earliest convenience should you be arriving out with these hours to ensure that our staff are available. If you are late to check please note there may be a charge.

Check Out
Check out 11.00am on the day of departure.

Hotel Access
After check in you will have a key to enter the hotel 24/7. There is also a night porter to assist you if needed.

City Centre
5 minutes by car or a 15 minute walk. There are excellent public transport links just yards away from the Kelvin, both the Bus and Underground Services to the city centre.

Cots & Highchairs
Please enquire at main reception before reservation. No extra charge.

Internet
Free Wi-Fi Internet Access.

Local information
Our friendly staff would be happy to help with any local information, bus / train times, restaurant reservations and taxi bookings.

Nearby Bus & Train Stations
Glasgow Central and Queen Street Train Stations, Buchanan Street Bus Station are only a 10 minute taxi ride away.

Nearby Airports
Glasgow International Airport is a 15 minute drive from The Kelvin and Prestwick Airport is a 45 minute drive.

Pet Policy
Pets also welcome by arrangement. £10 per night.

Reception Times
Reception is open 8am-11pm.

Smoking Policy
The Kelvin operate a strict no smoking policy. If a guest smokes in their room or hotel areas, there will be a charge of £250 made to their credit/debit card in order to fumigate the room(s).

WiFi Issues
Sometimes our international guests may have some issues logging onto our WiFi network. This is due to their computers having an international IP address assigned to their computer. In order to fix this we suggest that you refresh your IP address to ensure your computer computer obtains a local based IP address, then access will be granted.

Security
The Kelvin hotel is equipped with a high level L1 security alarm system combined with CCTV in all common areas which is monitored 24/7 for your safety.

Hotel Accessibility
We offer rooms that are located on the ground floor. If you require a room with disability access, please give the hotel 24 hours prior notice in order for the hotel to accommodate for this.

Luggage Hold Service
The Kelvin Hotel are able to hold your luggage at the hotel until 5pm on the day of checkout free of charge. If you wish to keep luggage at the hotel after this time there will be a £5 per item per day charge applied.